Our priorities for 2020/21

Corporate plan

Making the most of the money we have is central to personal wellbeing and thus to living a contented life. It impacts our mental health, our relationships, our productivity at work, and our ability to deal with the unexpected. Our vision is simple: everyone in the UK making the most of their money and pensions.

The Money and Pensions Service corporate strategy, which sets out our role in enabling everyone to make the most of their money and pensions, will also include our 2021/22 corporate plan, and be published in late spring.

Within our corporate plan for 2020/21, we set out three overarching priorities:

  1. Create a movement of many different organisations working together towards the same ambitious goals
  2. Deliver for customers, building on the foundations of our legacy organisations and focusing on the national goals, and
  3. Build strong foundations to create a great organisation for the future driven by our values of caring, connecting and transforming.

While these continue to reflect our overall focus for the year, we are adapting how we will go about achieving them to respond to the Covid-19 pandemic. Our revised 2020/21 strategic objectives that we will be placing greatest focus on in the current context are set out in the plan.


Sir Hector Sants


“We are at a pivotal moment in our journey. We have a long-term vision, and a ten-year strategy to transform financial wellbeing across the UK which sets deliberately ambitious goals. In this plan for 2020/21 we set out not only how we will maintain progress towards these goals but also how we will respond to the current crisis, including boosting the provision of debt advice and mobilising dozens of partners as we prepare to take on the future challenges caused by the pandemic. Now we need to deliver so that we make a real difference to the lives of people across the UK.”


Caroline Siarkiewicz

Chief Executive

“Covid-19 is a health emergency which will have a long-lasting impact on the finances of many, and it will impact some even more harshly than others. We already know women, ethnic minorities, young people and low-income workers are at particular risk.

“Our vision of everyone making the most of their money and pensions doesn’t just apply in the better times but is also about increasing resilience for when the bad times hit. To realise our vision, and make a real difference, we need to reach more people throughout their whole lives, an ambition which can only be achieved by working closely with our many, committed stakeholders and partners.”


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