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Media comment: FCA’s continued support for consumer credit and overdraft customers

Valentine Mulholland, Senior Policy and Propositions Manager at the Money and Pensions Service said:

“The measures confirmed today will be helpful for people with credit or overdraft commitments who continue to face financial difficulty after the end of October. If people are still struggling with their finances at the end of payment holidays, they shouldn’t suffer in silence. It’s crucial they contact the firm to find out what support they can offer, and be aware they don’t have to agree to a repayment arrangement if they cannot afford it. Anyone who is worried about money in the wake of Covid-19 can also use the Money Navigator Tool on the Money Advice Service website to find a way forward with their finances.”

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About the Money and Pensions Service   

The Money and Pensions Service (MaPS) vision is: ‘everyone making the most of their money and pensions.’   

MaPS is an arm’s-length body sponsored by the Department for Work and Pensions (DWP), and it has a joint commitment to provide access to the information and guidance people across the UK need, to make effective financial decisions over their lifetime.

The organisation also engages with HM Treasury on policy matters relating to financial capability and debt advice.   

MaPS brings together the free services previously delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise. MaPS offers customers guidance and appointments over the telephone, online and in person.   

For further information visit the Money and Pensions Service website www.moneyandpensionsservice.org.uk 

Consumers can continue to access free guidance about their money and pensions via the following websites and helplines:

www.moneyadviceservice.org.uk / 0800 138 7777   

www.pensionsadvisoryservice.org.uk / 0800 011 3797  

 www.pensionwise.gov.uk/en / 0800 138 3944 

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