Consultations and responses

The Welsh Language Act 1993 places a duty on the public sector to treat Welsh and English languages equally when providing services to the public. The act also requires every public body providing services to the public in Wales to prepare a Welsh Language Scheme. We recognise that the Welsh language has official status in Wales as enshrined by the Welsh Language (Wales) Measure 2011. This...

Overview We at the Money and Pensions Service (MaPS) want to understand the effect that the closure of face-to-face public services during the Covid-19 pandemic has on the accessibility and delivery of debt advice in the UK. While we know the temporary removal of common “triggers” for debt advice at the start of the pandemic led to a drop in demand for debt advice services, anecdotally...

The Money and Pensions Service (MaPS) warmly welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on the introduction of a new Consumer Duty for financial services firms. We recognise the significant step forward that this consultation represents in seeking to both mandate and support a greater and more consistent commitment by firms to put the ‘customer...

Submission by the Money and Pensions Service to the All Party Parliamentary Group on Financial Education inquiry into the provision of primary financial education. Download the evidence

The Money and Pensions Service welcomes the opportunity to provide evidence and views to this Call for Input into change and innovation in the unsecured credit market. As an organisation supporting people to make the most of their money and pensions, we have focused our responses on the questions focused on the areas of consumer benefit and potential for consumer detriment from the unsecured...

The Money and Pensions Service (MaPS) welcomes the opportunity to respond to the FCA’s consultation on proposed new guidance for financial services firms on the fair treatment of vulnerable customers. Download the response

The Money and Pensions Service welcomes the opportunity to provide feedback on thesetwo pieces of proposed guidance for firms on how to support consumers at the end of theperiods of payment deferrals on overdrafts and wider consumer credit. Download report

The Money and Pensions Service welcomes the opportunity to respond to the Financial Conduct Authority’s Call for Input on ongoing support for consumers affected by coronavirus: mortgages and consumer credit. Download report

Download our response to this consultation. Download the response

Welsh Language Scheme

Call for evidence on access to debt advice during the Covid-19 pandemic

Consultation response | FCA consultation on a new Consumer Duty

Consultation response | Evidence submitted by the Money and Pensions Service to the APPG on financial education’s inquiry

Consultation response | Review into change and innovation in the unsecured credit market – the Woolard Review

Consultation response | FCA guidance for firms on the fair treatment of vulnerable customers

FCA additional guidance for firms on consumer credit and coronavirus, and overdrafts and coronavirus

Consultation response: FCA Call for Input on ongoing support for consumers affected by coronavirus – mortgages and consumer credit

Consultation response | Ofgem consultation on proposals to improve outcomes for consumers who experience self- disconnection and self-rationing

Consultation response | Draft Ofgem Consumer Vulnerability Strategy 2025

Coronavirus and personal finances