For general enquiries

contact@maps.org.uk

Phone: 01159 659570

For media enquiries (journalists only)

Please visit our press office page.

To make a complaint

We are committed to helping people understand and engage with their money. If you are unhappy with the service you have received, our complaints policy (PDF) sets out how we will handle your complaint.

For any other complaints, please email complaints@maps.org.uk or write to us at: the Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.

We will send you an acknowledgement within five working days and reply to you within 20 working days.

To ensure that we learn from the feedback we receive, our board gets regular reports summarising any complaints and comments we have received and the actions we have taken.

Accessing your information

To access the personal information we hold about you please either contact the Data Protection Officer (DPO) directly via email, or complete a Subject Access Request (SAR) form and return to us.

Please email dpo@maps.org.uk or post to: Data Protection Officer, The Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.