creditors

The theme of Mental Health Awareness Week 2023 is anxiety. Sarah Murphy shares free evidence-backed tools to help you address the anxiety caused by money worries and the financial issues that can be caused by mental health problems, whether you’re a creditor or healthcare provider. Sarah is our Health and Social Care and Mental Health Policy Lead. She works with the sector across the UK...

Living with a mental health problem can make it more difficult to interact with and manage money, including payments to financial services providers, public sector creditors and utility providers. Now, the Money and Pensions Service has produced a new guide that shows creditors how to offer more support to customers in difficulty. How this guide was created ‘Mental Health and Money’ was...

Money and mental health organisations across the UK are backing a new guide that shows creditors how to offer more support to customers in difficulty. New guide offers creditors advice on how to give customers more support. 18% of people with a mental health problem are also in problem debt and they’re 1.5 times as likely to struggle with bills and credit commitments Research also...

Earlier this year we published a blog on the overall findings of our latest Debt Need Survey, which measures the number of UK adults who need debt advice. Here, Debt Insight Manager Paul Das looks at what the survey tells us about the financial wellbeing of 18–24-year-olds in the UK. Our definition of “needing debt advice” is that a person needs to go through a regulated advice process...

Over 12 million people are now borrowing money for food or essential bills and half of them are doing so for the first time in their lives, new research suggests. Millions borrowing to pay for food, utility bills and rent or mortgage payments, with half of those doing so for the first time. One in five think they will need credit to get through the next three months. The Money and...

The Credit Counts survey, part of the Adult Financial Wellbeing Survey 2021, looked at the number of adults who often use a credit card, overdraft or borrow money to buy food and other essentials or pay bills because they’ve run short of money. It showed that while the number of people relying on this was higher in individuals on low incomes, there were also differences between age...

Influencing creditor support for people in financial difficulty We have an ongoing strategic objective to influence more consistent creditor support for those with debt problems. A supportive approach to debt recovery provides a range of benefits for any organisation collecting debts. Creditors that work in partnership with the debt advice sector tend to achieve fairer outcomes, better...

How to address both anxiety and money worries

Mental Health and Money: Guidance for supporting customers

Money and mental health organisations combine to back more support for people in difficulty

Why do so many young people need debt advice?

One in five people now borrowing to pay for food and other essential bills, with half doing so for the first time

UK Adult Financial Wellbeing Survey 2021: Credit Counts

Working collaboratively with debt advice agencies: a strategic toolkit for creditors

Managing money in uncertain times