debt

MaPS trialled a way to reduce missed debt advice appointments using behavioural science. Eight partner organisations participated in the pilot. Louise Lee from Citizens Advice Derbyshire Districts shares how it affected frontline staff, what worked, and what they would do differently. Why we joined the pilot At Citizens Advice Derbyshire Districts we’re always keen to be...

Closing date for responses has now passed. For more opportunities to engage with the UK Strategy for Financial Wellbeing, sign up for the MaPS monthly newsletter, and follow us on Twitter or LinkedIn. The UK Strategy for Financial Wellbeing sets out five challenges – ambitious goals to improve the lives of millions of people by 2030. We are now looking at these priority areas in detail,...

Challenge Group chairs will work towards the goals set in the UK Strategy for Financial Wellbeing 11 sector leaders who will head up cross-industry groups set up to help transform financial wellbeing are being named today by the Money and Pensions Service (MaPS). They will chair Challenge Groups which will recommend how the UK can achieve the five national goals set out in the...

Five priority areas to help people make the most of their money and pensions A new UK-wide strategy to transform the country’s financial wellbeing in a decade is being launched today by the Money and Pensions Service (MaPS) under its government mandate. Delivering on the strategy will transform the lives of many individuals, benefitting communities, businesses, the economy and wider...

Helplines for people with money worries are gearing up for one of the busiest times of the year, with a call about debt expected every four minutes throughout January1 at the Money and Pensions Service (MaPS)2. Last year, nearly 3,500 debt calls were made to the free Money Advice Service (MAS) helpline (on 0800 138 7777) in January, while there were 26,000 visits to the MAS debt advice...

A guide to a new communication system When a client doesn’t attend a debt advice appointment (‘no shows’), it means they are not receiving (or at least delaying receiving) debt advice which can dramatically improve their financial circumstances. Advisers also have to prepare for each appointment, so every ‘no show’ not only wastes the time spent planning, but also the time reserved for...

Caroline Siarkiewicz, director and debt advice expert at the Money and Pensions Service said: “The Money and Pensions Service welcomes this Public Statement which sets out how government intends to work collaboratively to help people with debts owed to the public sector. We would encourage government to use the Standard Financial Statement (SFS) which offers best practice on how to...

Caroline Siarkiewicz, Debt Advice Expert and Director at the Single Financial Guidance Body commented: “The FCA has identified improvement in the quality of advice provided by debt management firms, which is a good outcome for consumers. “If you’re struggling with debt and don’t know where to start, it’s always best to talk to an experienced adviser. There are different solutions for...

SFGB Press Release 8 February 2019 SFGB Debt Advice Commissioning – Update On 29th January, the SFGB Board met to agree a budget (subject to DWP and HMT approval) that will enable the continuation of debt advice funding and increase the number of people who can access free debt advice. At the same meeting, the Board took the decision to stop the recent competitive tendering...

Caroline Siarkiewicz, Partnerships and Commissioning Director at the Single Financial Guidance Body, commented on the Trades Union Congress unsecured debt figures released today: “These figures show the level of personal debt is increasing. What our research shows is there are now more people struggling with their debts, and that less than a quarter of them seek help. Whether you are...

How we reduced debt advice no shows using behavioural science

Join the 2030 Financial Wellbeing Challenge

11 sector leaders named who will help shape the UK’s future financial wellbeing

UK Strategy for Financial Wellbeing sets out ten-year vision to improve millions of lives

New year debt blues: debt call every four minutes expected through January

Reduce missed debt advice appointments using behavioural science

Media comment: Money and Pensions Service welcomes Fairness Group Joint Public Statement

Media comment: Single Financial Guidance Body comments on FCA review of debt management firms

SFGB Debt Advice Commissioning – Update

Media comment: Single Financial Guidance Body responds to TUC unsecured debt figures

Managing money in uncertain times